Orders are dispatched within 1 to 2 business days of creation, unless the product explicitly states "made to order X days" in the product description.
Estimated delivery times are business days from dispatch. Delays out of our control may occur.
Australia
All Items are shipped with Australia post OR Parcel Right From Gold Coast QLD.
Standard Shipping takes between 2 to 6 business days from dispatch.
Express shipping takes between 1 to 2 business days from dispatch (sometimes 3 days in very busy periods/rural areas*)
New Zealand
NZ ORDERS ARE SENT FROM OUR GOLD COAST WAREHOUSE USING DHL. ORDERS UNDER $1,000NZD WILL INCUR NO TARIFFS. PLEASE MAKE TWO SEPERATE ORDERS IF YOUR TOTAL ORDER VALUE IS OVER THIS AMOUNT AVOID TARIFF CHARGES :)
Standard Shipping takes between 4 to 8 business days from dispatch
International
ALL INTERNATIONAL SHIPPING TIMES ARE ROUGHLY 5-12 BUSINESS DAYS FROM DISPATCH
USA
USA ORDERS ARE SENT FROM OUR GOLD COAST WAREHOUSE USING DHL. TARIFFS ARE INCLUDED AT CHECKOUT. No additional fees will be charged.
EUROPE
ALL EUROPEAN ORDERS ARE SENT FROM OUR GOLD COAST WAREHOUSE USING DHL. TARIFFS ARE INCLUDED AT CHECKOUT. No additional fees will be charged.
Please note: Order to Sweden, Finland, Denmark, Estonia, Latvia and Lithuania are delivered to a local parcel shop for collection.
UK
UK ORDERS ARE SENT FROM OUR GOLD COAST WAREHOUSE USING DHL. ORDERS UNDER
£120 GBP WILL INCUR NO TARIFFS.
Please make 2 seperate orders if your total order value is over this amount to avoid high tariff charges :)
REST OF WORLD
ORDERS TO THE REST OF THE WORLD ARE SHIPPED FROM OUR GOLD COAST WAREHOUSE AND MAY INCUR LOCAL IMPORT FEES. WE HAVE NO CONTROL OVER YOUR LOCAL GOVERMENTS TARIFFS AND RECEIVE NOTHING FROM THEM SO PLEASE CHECK YOUR LOCAL GOVERNMENTS IMPORT RULES FOR MORE INFORMATION.
FOR ORDERS REQUIRING A TARIFF PAYMENT THAT ARE BEING HELD UP AT CUSTOMS, PLEASE MAKE SURE TO CHECK SPAM/JUNK INBOX FOR YOUR TARIFF PAYMENT FROM A 3RD PARTY. We do not receive the payment link and cannot request this on your behalf.
Please note: For all international orders that are unsuccessful or returned to us due to missing/incorrect shipping details, there will be a $10AUD return & handling fee that is applied to the reshipment costs or deducted from refund value provided.
